Purchase terms for the shop
Last updated: 11 November 2026
This translation is provided for convenience. Only the German version is binding. German version
1. Scope
These terms apply to all orders in the shop on roaa.ch, for private and business customers. The seller is Schweizerpunkt GmbH, Gotthelfstrasse 41, CH-8172 Niederglatt, Switzerland, UID CHE-382.775.959, info@roaa.ch (“we”). The roaadent practice software has its own terms. Deviating terms of customers apply only if we agree to them in writing.
2. Offer and conclusion of contract
The product presentation in the shop is not yet a binding offer. Process: 1. You put products in the cart and check and change quantities there. 2. You sign in or create an account. 3. With “Checkout” you reach the Stripe payment page. There you enter your delivery and billing address and see all details and the total price once more. You can correct input errors or cancel the order until completion. 4. By completing the payment you place a binding order. The contract is concluded when we confirm the order by e-mail. We store the contract content. You can see your orders in your account and in the confirmation e-mail. The contract languages are German, French, Italian and English.
3. Prices
All prices are in Swiss francs and include Swiss VAT of 8.1%. Shipping costs are added; you see them in the cart before ordering. The price at the time of the order applies. In the case of obvious price or typing errors we may withdraw from the contract and will immediately refund amounts already paid.
4. Payment
You pay in advance when ordering, by credit or debit card or TWINT, through our payment service provider Stripe. The charge is made when the payment is completed. If we cannot deliver, we refund the amount by the same payment method.
5. Delivery
We deliver only to addresses in Switzerland and Liechtenstein. You see the shipping costs in the cart before ordering. Shipping is a flat CHF 12. Orders of CHF 150 or more ship free of charge. Delivery is usually within 3–5 working days after receipt of payment. If a product turns out not to be available or delivery is considerably delayed, we will inform you. You may then withdraw from the contract and we will refund amounts already paid. Partial deliveries are possible, at no additional shipping cost to you.
6. Transfer of benefit and risk, ownership
For private customers, benefit and risk pass to you when the goods are handed over to you. For business customers this happens on handover to the carrier. Since you pay in advance, ownership passes to you on handover.
7. Returns
There is no statutory right of withdrawal for online purchases in Switzerland. As a voluntary service we take back unopened and unused goods in their original packaging within 14 days of receipt. Please announce the return beforehand to info@roaa.ch, quoting the order number. You bear the cost of return shipping. We refund the purchase price within 14 days of receiving and inspecting the goods, by the original payment method. We do not refund the shipping costs of the outbound delivery. For hygiene reasons, opened or used toothbrushes, brush heads, mouthpieces and gels are excluded. Your rights in case of defects (section 8) remain unaffected.
8. Warranty (defects)
Check the goods on receipt and report transport damage, wrong deliveries and visible defects as soon as possible. Report defects that appear later within 60 days of discovery to info@roaa.ch or through the “Report a warranty case” form. We are liable for 2 years from delivery for the goods being free of defects at handover (Art. 197 et seq. and 210 CO). In case of a justified defect we repair or replace the goods at our choice. If this does not succeed within a reasonable time, you may demand a price reduction or withdraw from the contract and receive the purchase price back. We bear the cost of return shipping for justified defects. Normal wear, damage caused by improper use or failure to follow the instructions for use, and consumables at the end of their usual life (e.g. bristles, battery capacity) are not defects.
9. Manufacturer’s warranty
In addition, as manufacturer we grant a voluntary warranty under the warranty terms. The warranty supplements your rights under section 8 and does not restrict them.
10. Liability
We are liable without limit for damage caused intentionally or by gross negligence, for personal injury and under the Product Liability Act. We are not liable for slight negligence, as far as the law permits. We are liable for our auxiliary persons to the same extent.
11. Disposal and take-back
Electric toothbrushes, chargers and batteries do not belong in household waste. We take back, free of charge, devices of the type we sell. You can also hand them in at any point of sale or collection point for electrical devices or batteries.
12. Data protection
How we process your data is set out in the privacy policy.
13. Business customers
For business customers these terms apply with the following differences: transfer of risk under section 6, duty to inspect and give notice of defects under Art. 201 CO, warranty period of 12 months from delivery. Deviating framework agreements with dealers take precedence.
14. Applicable law and place of jurisdiction
Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction is the registered office of Schweizerpunkt GmbH in Niederglatt ZH. For consumers, the mandatory places of jurisdiction apply, in particular their place of residence (Art. 32 and 35 CPC). For consumers resident in Liechtenstein, mandatory provisions of the law of their place of residence remain reserved (cf. Art. 120 PILA).
15. Changes
The version of these terms published on roaa.ch at the time of your order applies.