Warranty Terms | roaadent

Schweizerpunkt GmbH · roaadent

1. Subject of the warranty

Schweizerpunkt GmbH (the “manufacturer”) grants, subject to the following terms, a manufacturer warranty against material and production defects of its products. This warranty supplements the end customer’s statutory warranty rights against the seller and does not restrict them. For purchases in the shop on roaa.ch, Schweizerpunkt GmbH is additionally liable as seller for defects for 2 years from delivery (Art. 197 et seq. and 210 CO; see the purchase terms).

2. Warranty period and start

The warranty period is 24 months from the date of purchase by the end customer, unless the leaflet or the product documentation expressly states a different period. For consumables (e.g. brush heads) a shorter period applies as stated in the product description.

3. Covered cases

Material and production defects that occur within the warranty period
Function failure caused by demonstrable design defects
Components that do not match the product description

4. Exclusions

The warranty expressly excludes all damage and defects attributable to:

Improper use or use contrary to the intended purpose, in particular failure to follow the instructions for use (IFU) supplied or provided digitally
Cleaning with unsuitable agents (e.g. unsuitable cleaning agents or disinfectants)
Mechanical damage caused by dropping, impact, pressure or improper storage
Interventions, modifications, repairs or disassembly by unauthorised persons or bodies
Use in combination with accessories, spare parts or wear parts that have not been approved
Normal wear (wear of brush bristles, coatings, bearings, batteries beyond their typical life cycle)
Force majeure, natural events, chemical influences (acids, solvents) outside the specified operating conditions
Damage caused by overvoltage, incorrect power supply or defective external devices
Visual changes (discolouration, signs of use) that do not affect function
Missing or illegible batch or serial number
Products whose digital instructions for use were not accessed and whose user error is demonstrably due to unfamiliarity with operation

5. Handling of warranty cases

If you bought the product in the shop on roaa.ch, report the defect directly through the “Report a warranty claim” form. If you bought it from a dealer, you can contact the dealer or contact us directly through this form; the dealer can also submit the case through the B2B claims portal.

For the assessment we need the following details:

Model designation and batch or serial number
Date of purchase (end customer’s receipt on request)
Precise description of the defect
Photo documentation of the defect
Confirmation that the product was used in line with the instructions for use

We review each claim, as a rule within 5 working days. For justified claims the manufacturer, at its option, repairs or replaces the product or issues a credit in the amount of the purchase value.

6. Limitation of liability

Beyond the warranty services stated here, the manufacturer assumes no further liability under this warranty, in particular not for consequential damage, loss of profit, business interruption or non-material damage. Mandatory statutory liability claims (in particular under the Product Liability Act) remain unaffected.

7. Place of jurisdiction and applicable law

Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction is the registered office of Schweizerpunkt GmbH in Niederglatt ZH. For consumers, the mandatory places of jurisdiction (in particular Art. 32 and 35 CPC) and mandatory provisions of the law of their place of residence remain reserved.

Schweizerpunkt GmbH · Gotthelfstrasse 41 · CH-8172 Niederglatt · UID: CHE-382.775.959 · info@roaa.ch